Camigo FAQs

Gareth Casey Updated by Gareth Casey

Why is my video preview backwards in Camigo?

Actually, you are seeing the webcam video as everyone else sees it. However, many video call apps will intentionally mirror your own video because most people prefer looking at a mirrored image of themselves. So the video that you see in Zoom, Skype, Teams, etc is actually the video that is backwards.

However, if you want the video to be mirrored, you can click the Mirror button in the control bar below the video preview.

Is my microphone still live during webcam loops and Be Right Back videos.

No, these give you complete privacy so no-one can hear your mic while they are active.

The only audio heard during a looping video is the sound that was recorded as part of the loop which is being played back, if you have Camigo Audio selected as the microphone in the video call app.

Why doesn't my looping video include my voice?

First, check that you have the correct microphine selected in the Loop Webcam VIdeo section of the Settings. This will allow Camigo to record what you say.

Then make sure that you have the Camigo Audio device selected as the microphone source in your video chat app. This will allow Camigo to send your recorded audio to your chat app.

How do I remove a GIF from my video?

Click the X button that appears in the center of the video preview to remove these.

Why does a spinning wheel appear when I select a new Be Right Back video?

The Be Right Back videos are not included in the Camigo installation. When you select one for the first time, it will quickly download to your computer. It only needs to do this once for each video.

Can Camigo automatically run when Windows starts?

Yes, if the the Open Camigo when Windows starts option is enabled in your Settings, Camigo will start and minimize itself to the Windows system tray when Widnwos starts.

How do I find my screen recordings?

You can quickly open the Recordings folder by opening the Options menu and then selecting Recordings.

If you want to manually find the recordings folder, the default location is \Videos\Camigo\Recordings\.

Why does the 'Position behind me' branding option not work?

It does but you will only see it take affect when you leave the Branding tab.

While on the Branding tab, your text or image will always be on top to make it easier to position without worrying about it getting lost behind you.

Will the Mirror option affect my GIFs, emojies, branding or Be Right Back video?

No, the mirror option will only mirror your live video and any custom background that you have added to it. Everything else will remain unchanged when you toggle mirror on and off.

I have spent all of my credits for custom backgrounds. Can I get more?

Yes, if you are a Camigo license owner, you can purchase packs of 100 credits by clicking the Buy more credits link that appears on the AI Backgrounds window when your credit balance reaches 0.

However, if you are using Camigo for free, you will only be able to cet additional credits by upgrading first.

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