Video Converter License FAQs

Gareth Casey Updated by Gareth Casey

How do I find my license key?

When you Go Pro, your license key is sent to you in an email.

These license details are also available online by logging into the account that owns the license at https://account.flashbackrecorder.com.

Why does it say that my license key is invalid?

Your license key needs to be entered exactly as it appears in your license email or when viewed in your account. The usual cause of it being rejected for being invalid is that it simply hasn't been entered correctly.

To make sure it is entered correctly, we recommend that you copy and paste the license key instead of attempting to manually type it into the license window.

My license key is already registered to as many computers as it allows. How do I manage this?

You can either upgrade your license with more allowed computers or you can unregister it from a computer that it is currently registered to. Both of these can be done by logging into the account that owns the license at https://account.flashbackrecorder.com.

To upgrade your license, click the Add more PCs button next to the license details. You can then select how many additional computers to add to the license and complete payment for those additional computers.

To unregister your license, click the Manage License Usage button next to the license details. To unregister the license from a PC, click the Remove button. You can also permanently block a PC from using the license by clicking the Block button.

You can also unregister a license from a computer by simply uninstalling FlashBack Video Converter from that computer (the computer must be online when doing this).

Why cannot FlashBack Video Converter verify my license key?

An internet connection is required so Flashback Video Converter can contact the FlashBack Video Converter server to verify your license.

If Flashback Video Converter is unable verify your license, it will usually be because the computer does not have an internet connection or because the computer's firewall is blocking Flashback Video Converter from contacting the license server.

Both of these can be solved by entering the offline license key that is included in your Flashback Video Converter license email that was sent when you completed your purchase.

For restrictive firewalls, you can also add a firewall exception for the Flashback Video Converter license server - regsys.ws.bbconsult.co.uk

Why has my computer been blocked from using the license key?

It is possible to block certain computers from being able to register your license key. Until the block is removed, Flashback Video Converter will reject the license if any attempts are made to register it.

If the computer has been blocked by mistake, log into the account that owns the license at https://account.flashbackrecorder.com and use the Manage License Usage option to unblock the computer.

How do I manage my annual subscription?

For details on how to update, cancel or renew your an annual subscription, please visit Managing a Subscription.

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