Downloading and Installing
Getting Setup to Record
The Recorder Window
Recording the Screen
Recording Windows and Regions
Recording a Webcam
Recording the mouse cursor
The Recorder Control Bar
Starting, Pausing and Stopping a Recording
Discarding or Restarting a Recording
Saving your recording
Scheduling a recording
Editing and Uploading
The Video Window
The Edit & Upload Window
Making a Clip
Uploading a Video
Exporting to other formats
Free vs Licenced
Purchasing a license
Registering a license
Registering on an offline PC
Deploying a license to multiple PCs
How To Guides
How to record a facecam video
How to make a clip
How to schedule a recording session
How to capture the mouse cursor
Quick Start Guide
Camigo System Requirements
Downloading and installing
Setting up Camigo
Checking for Updates
Be Right Back
GIFs, Stickers & Emojis
Customizing your video
Camigo Quick Start Guide
Video Converter System Requirements
Downloading and installing Video Converter
Using Video Converter
Cropping a video
Licensing Video Converter
Video Converter Quick Start Guide
Video Converter FAQs
Table of Contents
Updated by Gareth Casey
Problems whilst using Flashback Express
If you encounter technical problems while using Flashback Express, you can send us a report that includes log files that show us what has gone wrong.
To send a report, click the and then click Help. Then click the Send Report button.
Enter your email so we can contact you with possible solutions or fixes and tell us more about the problem so that we know what we are looking for in the log files or if you simpl have a question. If there are any error messages or something that you would like to show us to better explain the problem, click Select file to attached a screenshot to your report.
Click Send logs to send the report to us.
To help us find the cause of problems, please send the report as soon as you can after the problem has occured.
If Flashback Express crashes during use
If Flashback closes unexpectedly because of a crash or for some other reason, an error report window will automatically open which allows you to send us some details about the crash so we can investigate and try to fix problems.
To send us a report, enter your email so we can contact you with possible solutions or fixes and tell us more about the problem so that we know what we are looking for in the log files (for example, what were you doing when the crash occured), then click Send report.
If you do not want to send a report, click Don't send.
If Flashback Express won't start
In the case that you are unable to start Flashback Express , you can send a report from the Flashback Express installation folder. By default Flashback Express will install to:
C:\Program Files\Blueberry Software\FlashBack Express\
Running the Report a Problem.bat file in the installation folder will open a report form that you can use to send us details of your problem.
What is included in reports
Error reports do not include any personal data. The information included is:
- Log files - a record of how Flashback was executed.
- Settings files - so we can see what options you were using.
- Some information about your PC configuration: the version of Windows you are using, your processor, screen sizes, graphics and audio devices.
- Screenshots - if you chose to attach any image files.